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What prizes can be claimed with Post Office?

Prizes up to £500 can be claimed at the Lottery terminal in store.

Prizes over £500 and up to £50,000 take winning Ticket to Lottery terminal for scanning and then go to the PO counter.

If you’ve been really lucky and won over £50,000, you will need to claim your prize in person.

Please call the National Lottery on 0333 234 50 50 (9am – 8pm Monday to Saturday and 9am – 5pm Sunday).

To claim your free Lotto Lucky Dip, take your winning ticket to a retailer who will give you the option of receiving a Lotto Lucky Dip Ticket for the next Wednesday or Saturday Lotto Draw. To claim all other non-cash prize, instalment or annuity prize please call the National Lottery on 0333 234 50 50 (9am – 8pm Monday to Saturday and 9am – 5pm Sunday).

Providing valid ID at a Post Office

As proof of identity, you will need one item of identification from the Proof of ID list and also one item from the Proof of Address list.

Identification should be provided for all claims over £500.

  • Passport (any nationality)
  • Photo Driving Licence (UK and EU)
  • UK original birth certificate issued within 12 months of birth
  • UK biometric residence permit
  • PASS Card (Proof of Age Standards Scheme)
  • HM Forces/Police Photo ID Card
  • UK adoption certificate
  • Valid EU photo ID card
  • Valid UK firearms licence with photo
  • Signed valid UK paper driving licence
  • Marriage certificate or Civil Partnership certificate, with translation if not in English
  • UK birth certificate issued more than 12 months after date of birth, but not a photocopy
  • Non-UK birth certificate, with translation if not in English issued within 12 months of birth
  • P45 statement of income for tax purposes on leaving a job dated and issued in the last 12 months
  • P60 annual statement of income for tax purposes dated and issued in the last 12 months
  • Electoral ID Card (NI Card)
  • EU Medical Card
  • Blue disabled driver pass

  • Bank or building society statement (Debit or Credit Card) issued to your current address, dated within the last three months.
  • Household bill (gas, electric, telephone, water, satellite, cable) dated and issued to your current address, dated within the last three months.
  • Council Tax statement dated and issued in the last 12 months.
  • Mortgage statement dated and issued in the last 12 months.
  • Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority dated and issued within the last three months.
  • Pension, endowment or ISA statement issued in last 12 months.
  • Child benefit book dated and issued in the last 12 months.
  • Current Television Licence.

Important: Be sure to have your ID documents with you. If the Post Office scans your winning ticket and you don’t have the correct ID, you will need to complete your claim by post.

Won a prize? Congratulations! You can claim National Lottery prizes of up to £50,000 with Post Office. Take your winning Ticket or Scratchcard to one of our eligible Post Office branches.

How to claim

Due to the COVID-19 outbreak, we have seen a significant increase in postal claims which are taking us a little longer to process than usual. Please bear with us during this difficult time. Should you wish to check your Draw-Based tickets please refer to the ‘Help with checking results’ section on the Help & Contact us page. Take me to results.

Won a prize? Congratulations! Here’s how to claim it; whether you’ve played online or in-store.

Please remember that:

  • all draw game prizes must be claimed within 180 days after the day of the draw (unless you follow the procedure which allows you to claim within 7 days after the end of the claim period – see the relevant Rules for more information);
  • Instant Win Game prizes must be claimed within 180 days after the day you bought the Instant Win Game;
  • Scratchcard prizes must be claimed within 180 days after the game closes.

More information about claim periods is set out in the relevant Rules linked to in the ‘Further information’ section below.

Any prizes not claimed within the relevant claim period will be forfeited.

Online prizes (except Direct Debit and Pingit prizes)

Prizes up to and including £500 – These will be paid directly to your National Lottery account.

Prizes over £500 up to and including £30,000 – To claim your prize, you’ll need to confirm that the prize should be paid to the debit card registered to your National Lottery account before 11.00pm on the last day of the claim period. You can do this via the message we send to your account for draw games, or via the prize notification when you finish a game for Instant Win Games.

Prizes over £30,000 up to and including £50,000 – If you’ve been really lucky and won over £30,000 and up to and including £50,000, please call us on 0333 234 44 33 ∞ during our normal opening hours during the claim period to claim your prize. Prizes will be paid by cheque.

Prizes over £50,000 must be claimed in person during the claim period. Call us on 0333 234 44 33 ∞ during our normal opening hours during the claim period to validate your claim and we will arrange to process your claim in person.

Free Lotto Lucky Dip – If you match 2 main numbers on Lotto, you’ll win a free Lotto Lucky Dip, which will be entered into the next Lotto draw. We’ll let you know that you’ve won and you can choose which Lotto draw you’d like to be entered into for future free Lotto Lucky Dips that you win.

If you win a non-cash prize, instalment or annuity prize you can find out how to claim in the Game Procedures and/or Game Specific Rules for the relevant game.

Online Direct Debit prizes

Direct Debit winnings can take three to five working days to be paid in to your bank account

Prizes up to and including £50,000 – These will be paid directly to the bank or building society account your Direct Debit is taken from.

Prizes over £50,000 – If you’ve been really lucky and won over £50,000, please call us on 0333 234 44 33 ∞ to validate your claim and we can arrange to process your claim in person.

Free Lotto Lucky Dip – If you match 2 main numbers on Lotto, you’ll win a free Lotto Lucky Dip, which will be entered into the next Lotto draw. We’ll let you know that you’ve won and you can choose which Lotto draw you’d like to be entered into for future free Lotto Lucky Dips that you win.

If you win a non-cash prize, instalment or annuity prize you can find out how to claim in the Game Procedures and/or Game Specific Rules for the relevant game.

Pingit prizes

Prizes up to and including £50,000 – These will be paid directly to the Pingit account you bought the entry with.

Prizes over £50,000 – If you’ve been really lucky and won over £50,000, please call us on 0333 234 44 33 ∞ to validate your claim and we can arrange to process your claim in person.

Free Lotto Lucky Dip – If you match 2 main numbers on Lotto, you’ll win a free Lotto Lucky Dip, which will be entered into the next Lotto draw. We’ll let you know that you’ve won and you can choose which Lotto draw you’d like to be entered into for future free Lotto Lucky Dips that you win.

If you win a non-cash prize, instalment or annuity prize you can find out how to claim in the Game Procedures and/or Game Specific Rules for the relevant game.

In-store prizes

Prizes up to and including £100 – You can claim prizes up to £100 from National Lottery retailers. All National Lottery retailers are required to pay prizes of up to £100, apart from those with till-point terminals, who are required to pay prizes up to £50. Some may pay prizes onto debit cards.

Prizes up to and including £500 – You can claim prizes up to £500 from some National Lottery retailers. Retailers are allowed, but not required, to make payments (in cash or to debit card) for prizes of over £100 up to and including £500.

Additionally, all prizes up to and including £500 can also be claimed at designated post offices with a National Lottery terminal.

If you can’t claim at a National Lottery retailer or Post Office, you can claim by post.

For more information about claiming at a Post Office or by post, see below.

Prizes over £500 up to and including £50,000 – You can claim prizes over £500 up to and including £50,000 at designated post offices with a National Lottery terminal or at some National Lottery retailers on the Isle of Man.

If you can’t claim in any of these ways, you can claim by post.

You will be required to provide proof of your identity and age (and any other relevant information) when claiming a prize. Post Offices will also require proof of address. You will also need to complete a Prize Claim Form if claiming at a retailer on the Isle of Man, or if claiming more than £5,000 by post.

For more information about claiming at a Post Office or by post, and for more information about acceptable ID, see below.

Prizes over £50,000 – If you’ve been really lucky and won over £50,000, you must claim your prize in person.

Please call us on 0333 234 50 50 ∞ . You will need to complete a Prize Claim Form and provide proof of identity and age (and any other relevant information).

Free Lotto Lucky Dip – If you match 2 main numbers on Lotto, you’ll win a free Lotto Lucky Dip. To claim your free Lotto Lucky Dip, take your winning ticket to a retailer who will give you the option of receiving a Lotto Lucky Dip Ticket for the next Wednesday or Saturday Lotto Draw.

Non-cash prize, instalment or annuity prize – If you win a non-cash prize, instalment or annuity prize you can find out how to claim in the Game Procedures and/or Game Specific Rules for the relevant game.

Important – claiming your prize at a Post Office

You can claim prizes over £500 up to and including £50,000 only at designated Post Offices with a National Lottery terminal. Please search online first for a designated Post Office in your area and be sure to take valid ID.

To search online for a Post Office that can pay lottery prizes, use the Post Office Branch Finder.

Searching on the Post Office website

  1. Click on ‘Branch Finder’.
  2. Enter your location in the ‘Where’ field then select ‘Choose a service’.
  3. Scroll down to ‘National Lottery’ and tick the ‘Lotto prize payments’ box.
  4. Select ‘Search’.
  5. You will then see a filtered selection of designated Post Offices in your area.

Providing valid ID at a Post Office

As proof of identity, you will need one item of identification from the Proof of ID list, and also one item from the Proof of Address list.

Important: Be sure to have your ID documents with you. If the Post Office scans your winning ticket and you don’t have the correct ID, you will need to complete your claim by post.

Acceptable Forms of ID and Address

Proof of ID and address
Proof of ID Proof of address
Passport (any nationality) Bank or building society statement (Debit or Credit Card) issued to your current address, dated within the last three months
Photo Driving Licence (UK and EU) Household bill (gas, electric, telephone, water, satellite, cable) dated and issued to your current address, dated within the last three months
UK original birth certificate issued within 12 months of birth Council Tax statement dated and issued in the last 12 months
UK biometric residence permit Mortgage statement dated and issued in the last 12 months
PASS Card (Proof of Age Standards Scheme) Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority dated and issued within the last three months
HM Forces/Police Photo ID Card Pension, endowment or ISA statement issued in last 12 months
UK adoption certificate Child benefit book dated and issued in the last 12 months
Valid EU photo ID card Current Television Licence
Valid UK firearms licence with photo
Signed valid UK paper driving licence
Marriage certificate or Civil Partnership certificate, with translation if not in English
UK birth certificate issued more than 12 months after date of birth, but not a photocopy
Non-UK birth certificate, with translation if not in English issued within 12 months of birth
P45 statement of income for tax purposes on leaving a job dated and issued in the last 12 months
P60 annual statement of income for tax purposes dated and issued in the last 12 months
Electoral ID Card (NI Card)
EU Medical Card
Blue disabled driver pass

Claiming your prize by post

To claim your prize by post, send your winning ticket to:

The National Lottery
PO Box 287
Watford
WD18 9TT

If your prize is over £5,000, you will need to send a completed Prize Claim Form with your ticket.

Prizes claimed by post are claimed entirely at your risk. We accept no responsibility for tickets, Prize Claim Forms or any other accompanying documentation lost in the post. Camelot must receive postal claims within the claim period.

In-store prizes – important information

When you give your National Lottery ticket or scratchcard to the retailer, you will notice some additional measures to ensure that you know you are a winner and how much you have won.

A ‘win sound’

The National Lottery terminal will make a distinctive sound when a winning ticket or scratchcard is scanned¹.

Listen to the ‘win sound’:

¹Except till-point terminals.

A ‘win receipt’

This is a receipt that a National Lottery retailer must give to a player every time a winning Lottery Draw-Based Game ticket (for example, Lotto or EuroMillions) is scanned and validated. For prizes that can be paid out in-store, the ‘win receipt’ will inform you how much you have won. For higher-value prizes that need to be paid out at a Post Office or by Camelot, the ‘win receipt’ will provide guidance on how you can claim your prize.

Example ‘win receipt’

Please note that you will not be given a ‘win receipt’ for a winning scratchcard. This is because scratchcards already contain all of the information necessary for you to know whether or not you have won a prize.

When you receive your prize, the retailer will keep your ticket. If, however, the retailer cannot pay you your prize, they will return the ticket to you, along with your ‘win receipt’.

Please remember that, if your National Lottery ticket or scratchcard is not a winning one, the retailer must give it back to you.

Queries or doubts: If you feel that the retailer has made a mistake, please query the matter with them immediately. Using the Lottery terminal, they can check to see whether they gave you your ‘win receipt’ (if you have presented a Lottery Draw Game ticket) and can also find your transaction on the terminal.

If the retailer cannot resolve your prize payment query to your satisfaction or you have any further concerns, please contact Camelot to report the matter. You can either:

  • email[email protected]
  • phone 0333 234 50 50 ∞
  • write to: The National Lottery, Player Services, PO Box 287, Watford, WD18 9TT.

All prize payment queries and complaints are investigated by our Security Operations Team – please provide a daytime phone number for them to contact you.

Learn about how to claim your prizes ]]>